Legal

Privacy Policy

How we handle personal data when you use this website, contact us, request a demo or work with us — in line with the GDPR and French data protection law.

1. Data controller

The data controller for this website and for enquiries made through it is:

Company: Smile Software
Registered address: 1 Rue Goubet, 75019 Paris, France
Phone: +33 7 51 35 08 63
Email: info@smilesoftware.fr

For any privacy question or request, use our contact page (choose “Something else”) or call us.

2. Data we collect

We collect only what you choose to send us and what is technically necessary to run the website:

Contact, demo and project forms: your name, email address, company, phone number (optional) and the details you write.
Newsletter: your email address and your consent.
Website assistant: the messages you type and the page you are on, so an answer can be shown.
Technical data: IP address and request information in server logs, used for security and to prevent abuse.

We do not collect payment card data on this website.

3. Why we use it, and on what legal basis

To answer your enquiry, prepare a demo or a quote — steps taken at your request before a contract (GDPR art. 6(1)(b)).
To perform a contract with you as a customer — contract (art. 6(1)(b)).
To send our newsletter — your consent (art. 6(1)(a)), which you can withdraw at any time.
To keep the website secure and prevent abuse — our legitimate interest (art. 6(1)(f)).
To meet accounting and tax obligations for customers — legal obligation (art. 6(1)(c)).

4. Who receives your data

Your data is used by the Smile Software team only. It is processed on our behalf by service providers bound by confidentiality and data protection terms: our website host (Hostinger International Ltd.) and our email provider. We do not sell or rent personal data. If data is transferred outside the European Union, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

5. The website assistant

The assistant answers common questions about our products and services. Your conversation is kept only in your browser for the current session and is deleted when you close the tab or clear the conversation. Please don't share card details, passwords or sensitive personal information in the chat.

6. How long we keep it

Enquiries that do not lead to a contract: up to 3 years after our last contact.
Customer data: for the duration of the contract, then as required by law (accounting records: 10 years).
Newsletter: until you unsubscribe.
Server logs: up to 12 months.

7. Your rights

You have the right to access, correct and delete your data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. You can also give instructions about your data after your death. To exercise these rights, contact us via the contact page; we reply within one month. If you are not satisfied, you can lodge a complaint with the CNIL (www.cnil.fr).

8. Security

The website is served over HTTPS, access to enquiries is restricted to our team, and our providers apply industry-standard security measures.

9. Changes to this policy

We update this page when our practices change. Last updated: 25 October 2026.

2. Data we collect

We collect only what you choose to send us and what is technically necessary to run the website:

Contact, demo and project forms: your name, email address, company, phone number (optional) and the details you write.

Newsletter: your email address and your consent.

Website assistant: the messages you type and the page you are on, so an answer can be shown.

Technical data: IP address and request information in server logs, used for security and to prevent abuse.

We do not collect payment card data on this website.

3. Why we use it, and on what legal basis

To answer your enquiry, prepare a demo or a quote — steps taken at your request before a contract (GDPR art. 6(1)(b)).

To perform a contract with you as a customer — contract (art. 6(1)(b)).

To send our newsletter — your consent (art. 6(1)(a)), which you can withdraw at any time.

To keep the website secure and prevent abuse — our legitimate interest (art. 6(1)(f)).

To meet accounting and tax obligations for customers — legal obligation (art. 6(1)(c)).

4. Who receives your data

7. Your rights