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AI Support Agent
An AI agent that reads incoming emails and tickets, sorts them, drafts accurate replies from your policies and order data, and resolves routine requests — with your team approving anything that matters.
The problem
Where's my order? Can I change my booking? How do I return this? Most tickets follow a pattern, but each still needs reading, looking up and writing. The AI Support Agent does the reading, lookup and drafting, so your team reviews and sends — or lets routine replies go out automatically.
Features
Every ticket is categorised, tagged and prioritised as it arrives.
Replies written from your policies, order data and past answers, ready to review.
Choose which categories can be sent automatically and which always need a person.
Pulls order status, delivery tracking or booking details from connected systems.
Complaints, refunds above a threshold and sensitive topics go straight to a named person.
Track resolution time, edits made to drafts and topics that need better documentation.
Workflow
A ticket arrives by email or helpdesk.
The agent classifies it and gathers order details.
A reply is written from your policies.
Routine replies send; others wait for a person.
Business benefits
Customers hear back in minutes instead of hours.
Every reply follows your current policies.
Your rules decide what goes out automatically and what waits for approval.
Integrations
Integrations with third-party systems are scoped per project.
FAQ
Only for the categories you allow. Everything else is drafted for your team to review, edit and send.
Book a demo focused on your business. We'll show the product as it is today and be clear about what's included.
A Paris team — support in English & French