Help Center

How can we help?

Name: Smile Software
Address: 1 Rue Goubet, Paris, Île-de-France, 75019, FR
Telephone: +33751350863

Answers to common questions about Smile products, payments, data and projects. Can't find it? Ask the Smile Assistant or contact the team.

Getting started

Using the POS System

Hardware and payments

Data and privacy

Projects and support

Still need help?

Email info@smilesoftware.fr or use the contact form.

Contact support

How can we help?

Help topics

Getting started

How do I see the POS System?

How does onboarding work?

What should I prepare before a demo?

Using the POS System

How do staff sign in?

Can I change prices myself?

How do I import products?

Hardware and payments

Who do I contact about a payment that failed?

My terminal is not responding. What should I check?

When will I receive payouts?

Data and privacy

How do I export my data?

How do I handle a customer's GDPR request?

Where is data stored?

Projects and support

How do I report a bug in software you built?

How quickly will you respond?

Can I request a new feature?

Still need help?

How can we help?

Help topics

Getting started

How do I see the POS System?

How does onboarding work?

What should I prepare before a demo?

Using the POS System

How do staff sign in?

Can I change prices myself?

How do I import products?

Hardware and payments

Who do I contact about a payment that failed?

My terminal is not responding. What should I check?

When will I receive payouts?

Data and privacy

How do I export my data?

How do I handle a customer's GDPR request?

Where is data stored?

Projects and support

How do I report a bug in software you built?

How quickly will you respond?

Can I request a new feature?

Still need help?