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AI chatbots and virtual assistants
Customer support and internal assistants that answer from your own content, take simple actions through your systems, and pass complex cases to a person with context attached.
Maison Café assistant
Answers from our policies · a person can take over
Can I change my click-and-collect order to tomorrow?
The problem
Scripted bots frustrate because they can't understand the question, and unconstrained AI frustrates because it makes things up. We build assistants grounded in your content, connected to the systems they need, and designed to escalate gracefully.
Sound familiar?
What we build
Answer questions about orders, opening hours, policies and products, with handover to your helpdesk.
Help visitors choose the right product or service and book a call.
Answer staff questions from handbooks, procedures and policies.
Check order status, book appointments or update records through approved APIs.
Key capabilities
Technology
We choose technology for your constraints and team, not the other way round.
Delivery process
We review real support questions to find what is answerable and what needs a person.
Knowledge sources are cleaned up and API actions defined with strict permissions.
The assistant is scored on past conversations before customers see it.
Start on one page or channel, review transcripts, then expand.
FAQ
We constrain answers to your content, show sources and instruct the assistant to say when it doesn't know. We test against real questions before launch, and review transcripts after.
Send us a sample of the questions you receive. We'll show you what could be answered automatically.